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cactusTX53

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Sam's Club

1/5

Horrible Customer Service and Delivery

I ordered gift cards on line 02 Dec since the store would not honor the prices on line. I used my Sam's credit card authorized by Synchrony Bank. AT the time of order confirmation I was given an estimated delivery time of Dec 7th BY the 9th. No problem with that, the 9th was fine. Today when I checked the Fed Ex delivery date is was the 14th. Not acceptable so I called Sam's. I talked to 3 people over an hour and a half, one of the reps even called Fed Ex, they sid maybe by the 21st!!!, Sam's blamed Fed Ex and Fed Ex blamed Sam's. Both companies would do NOTHING to reschedule the order so I could have it by the 10th! I told Sam's Supervisor to call the store to honor the online price but they would not. SO I can't get the cards by the estimated date of the 9th, the store will not honor the price AND Sam's will NOT refund my credit card. I have to file a ticket number and it will go to their Corporate Office to try and get a refund and cancel the order. UNREAL, what is the membership fee for? Then I called Synchrorny to file a Dispute about the charge since Sam's will not guarantee me a refund. She was very nice BUT It may take them up to 60 days! I will cancel my Sam's membership, close my credit card and never ship via FED EX!!!!


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