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Rating 2/10

I ordered the latest version of Norton 360, someone called me later in the day to verify the order. I could not understand anything the person said and told him so. Later in the day I checked my order and found it had been cancelled. When I called back the next day I could barely understand the person but got enough to know that my order had been cancelled because I did not verify the order when the other person called. I have had a good experience in the past, but this is some of the worst customer service I have ever seen. I will not use you again as long as your agents can’t speak the language.

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