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Don't even bother contacting these guys. If your phone is broken for whatever reason and you contact these guys, they'll push it to their "advanced support team" and you'll never hear from them. I don't know why Google even bothers to enter this market when they don't have the customer support structure set up like Apple does. The customer support is just pathetic! Paid $1000 for a pixel xl > 3 months into my new phone I go on a hike with phone strapped to my skin on my waist. At the end of the day phone won't switch on - probably due to sweat seeping through or whatever. I contact these guys and they take 2 weeks to tell me I need to take my phone to ubreakifix and that my phone is not covered. So they were basically reading the fine prints of the warranty for 2 weeks to tell me it's not covered? Google, get your act together and sort this out will you?!

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