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All 2 customer reviews

All 2 customer reviews

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One great company!

I had a problem today, on a order I had made that was to be shipped from overseas. I later found the item on Newegg for $30.00 cheaper in their store. I had initially ordered the item from the market place, and it would shipped from the UK. I waited for a while and just happened to look under the Newegg setting, and guess what. There was the item for $30.00 cheaper. I didn't know what I could do so I called Newegg and talked to one of their professionals in customer service. I got a young man that proved to be a great credit to my Newegg customer service experience. His name was Hutch J. Liou. He was kind, and very willing to go the extra mile to help me out. We cancelled the order sent to the UK and I immediately ordered the item that i found on Newegg. There was no heartburn over the deal, it was just done and over with. I have been dealing with Newegg for years and I have yet to be disappointed with their shipping service, or their customer service. I don't know how Newegg does it, but their personnel are always very professional, and for the customer. Hutch was no exception to the rule. He answered my questions with out giving me an attitude that you run into at other stores. He was pleasant and determined to help me out. I would say that he is a credit to Newegg, and a big supporter of the lofty goals that Newegg is always maintaining. And I am a big supporter of Newegg. Some of their Market place stores should study Newegg. They have a great deal to learn when it comes to running a great store.



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