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Rating 10/10

3rd party seller through Newegg Marketplace belongs in Jail. Darren (Newegg CSR) spent over an hour to correct the bad situation.

Never had a problem with NEWEGG. Happy customer for over 15 years. I made the bad choice of purchasing a "new" cable modem from a third party seller through NEWEGGs "Marketplace." When the modem arrived it clearly showed it was a used item marked with scuffs and scratches. The rubber padded feet were worn from years of movement on a shelf, dresser, entertainment center or all three. When I set it up to see if it worked, I found the back-up battery and charging system were not working in addition to the telephone use indicator light not proving the phone line is connected and in use. Darren took almost 90 minutes with me and sold me a better replacement voip modem my cable provider (on another phone line simultaneously) reassured me would be a suitable replacement. Marketplace? Not in my future. Newegg, always will be my go to place. Hope to deal with Darren again. He is "top shelf" CSR. A true customer server. Hope his boss knows how good he is. I do and now so do you.

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