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Rating 2/10

i have tried to cancel this order SEVERAL time using the online form located at http://ssl.jackssmallengines.com/contact_us.cfm. Which
have been ignored. Now via another email you tell me it is not available. So basically my $$$$ has been sitting
in your house since 7/17/2012 I bought a similar item for less $$$ and it has already installed in my
machine. This as taught me that I can NEVER order something from ANYONE unless the
IN STOCK COUNT IS > ZERO. You also say that I will be a refund in 5+ days. What a joke. Parts
Tree is better than you and will not be shopping here any more.

Please, you know there to place your vacuous apology... without a expedite
refund it is just smoke.

Order Number: 937080065
Status Update for Your Order Placed On: July 17, 2012

Dear William McKinnon,
Updated Order Status for the following item(s):

QTY Part Number Description Price Status
1 150563 RECOIL STARTER ASSEMBLY $45.46 Part is on Backorder and expected in our warehouse on Thursday, August 09, 2012*.
Backorder means that we are waiting to receive these items from the manufacturer.
*Date given is approximate, items may ship before or after this date.
Please rest assured, once all parts are received in our warehouse we will ship your order complete within 24 hours.

Get Order Status Online 24/7!
Please visit our website to get updated Order Status information by visiting this link and entering your order number:

If you have any additional questions please contact us at orders@jackssmallengines.com
Thank you for choosing the best online source for your outdoor power equipment needs!

Jacks Small Engines
(877) 737-2787

posted Aug-10-2012

A rep from Jacks Small Engines, Jacks Customer Service,has responded

“Thank you for the candid feedback. Our apologies for not fulfilling your order. The part you ordered was on back-order, however the OEM part is readily available. We should have replaced it with the OEM and shipped your order immediately - our apologies. Regarding your refund, we process refunds immediately, however it can take up to 3 days to reflect in your bank account once we process it.


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