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benglund

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Rating 2/10
1/5

I was excited to find my Olympus C-5060 at a decent price at this shop. Since I'm stationed in Korea, I called in my order late one night. The succession of folks I talked to were very abrupt--to the point of being rude. Not something I'd expect from a retailer--maybe they have too many customers? Anyway, there was push to buy accessories and I declined easily enough. Continuing the line of bait & switch, they told me the advertised camera was grey market and would come with no warranty--I had to spend another $100 for the US version. Bogus, but I already had the hook in me... I did add to the order a request for an underwater housing (Olympus PT-020), which I was offered at approximately half the price I'd seen listed elsewhere. Combined with their slightly above average price for the camera, this was a great deal, especially when you figure in shipping and simple convenience of getting everything together. Fast forward: The camera showed up as advertised about 12 days later, which is very fast for the military half of the postal system. Shipping for regular postal delivery was $40--I hate being jabbed with BS like that! However, the real problem is that the case never arrived. 2.5 months later after repeated emails and phone calls, I finally decided it was futile and told them I'd register a complaint through my credit card since they'd promised me something as part of the deal and not delivered, effectively driving up the price of my order. They agreed to take the camera and refund my money. Lucky I'm lazy and hadn't filled out the warranty card in the 2 months we spent haggling over the. I shipped it back insured/signature receipt via priority mail and it cost me $17.50. Hmmm... Bottom line: beware. Good shipping time, good selection, decent prices, but customer service reps are RUDE, they'll bait & switch you and pressure you for accessories, shipping is overly expensive and you may not get what you want if it's not the norm. Oh, and don't trust ANYTHING from Ronnie Shy there. You can tell he's lying if his lips are moving.


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