“I have never had such a pleasant buying experience before as I have had with Roman and his theater chairs. There is no doubt he knows his product and the industry. I was initially worried about spending over $2k for a product (4x Lagoons Leather/Vinyl) that I have never seen nor tested. However with Roman, all you have to do is express your concerns and he does everything in his power to alleviate them. I have personally witnessed him work with previous customers to arrange a “test drive“ for new customers. His customer base is large and loyal even after years and years of service. In this day and age of immediate gratification and internet commerce, most customers will turn on a vendor as soon as there is any issue. This has not happened with Roman, and while I am sure there have been some issues, his constant dedication to customer service and customer satisfaction has kept us all coming back for more.