“I placed my order on May 24th with college backpacking for an Osprey backpack. My credit card was charged on the same date. The website states orders will ship within 3-5 business days.
After i placed my order the website notified me to tell me i placed 3 orders (which i did not). I emailed College Backpacking to verify this order was only placed once. I was told by their Customer Service Representative it was a error on their website and not to worry, my single order would ship within the next few days.
9 days pass without any tracking number or contact from College Backpacking (12 days after placing the order). I emailed them to follow up on the status and was told my order would ship mid next week.
11 more days pass - during which i emailed customer service several times, and attempted to call but was it always went straight to voice mail. No calls were returned.
21 days after the original order i was told they were having problems filling orders with "marmot" (i ordered an "osprey" product, not "marmot") and put the blame on "marmot" but was assured the issue was resolved. I was told they would contact me within a day or two with a tracking number. This never happen.
More emails were sent with no response from customer service. After over 3 weeks I asked for the order to be canceled. I was told the credit would go through within a few days. It has now been another week and my bank shows no record of this credit.
I needed this pack for a trip which has already passed. After doing research on this company i have found i am not the only one who experienced this problem. College Backpacking did not fulfill their end of the deal and i would advise anyone against doing business with them.”