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atoomad

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Beyond The Rack

1/5

Horrible Customer Service, fake items, fraud company, ..... terrible terrible

I bought couple of items from BTR (I was stupid to trust them)..fake, fake, fake!!! The size chart is wrong, the sizes they send are not based on the size chart, and they don't admit any responsibilities, So disgusted! Called customer service...very very rude and unhelpful! I tried to resolved the issue with them but they only want a store credit..seriously?? You expecting me to buy from you again after all the trouble? The shipping time is terrible, just imagine after months you receive a fake item in wrong size not even close to the item in the picture, and you have to pay for the shipment to return the item in store credit!!!! Do yourself a favor..stay away from this site.


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