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archpinho

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Rating 2/10
1/5

I purchased a Schluter Kerdi-Line drain from the company. When I received the package it was missing parts and was damaged! The package was a return. Not to mention, that the packaging was damaged when I received it.
It was missing the rubber grommet and the waterproof member was detached from the drain, and the foam was broken. Also there were no instructions!
Ecomfort.com was not willing to send me a new package or refund my money, after going back and forth with phone calls and email with images of what I got. They told me that they don’t send out broken packages and that it was new.
So all in all I lose $300.00 because ecomfort.com did not want to take responsibility for their actions!!


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