“I was a Amazon prime customer. I ordered a surface pro 4 laptop and keyboard worth £2300 for next day delivery and was waiting at home eagerly awaiting delivery. It never arrived and when I checked the status on Amazon website, I was shocked to see the status updated as delivered and parcel handed over to the residents at my address. Nobody rang my door bell or knocked. I was home just to receive the delivery.
Now I am entangled in an unnecessary dispute resolution involving american express and amazon. Amazon hasn't so far provided any proof of who signed for the parcel. Every time I call them I reach a new customer service rep who keeps saying they will get back to me within 48 hrs. And later send an email saying the parcel has been delivered to my address.
I have cancelled my prime membership since then and still awaiting a resolution for this and kicking myself as to why i didn't walk into the nearest John Lewis showroom and buy the item like I normally do.
BITTERNESS OF POOR QUALITY REMAINS LONG AFTER THE SWEETNESS OF LOW PRICE IS FORGOTTEN!
Now I am left with no laptop and out of pocket by £2300 pounds and a bitter and long winding dispute resolution process. Feel like an Idiot!