“Let me start by saying I read probably a hundred reviews before purchasing the Sven sofa. Every review raved about it's quality and comfort and I finally took the leap. My shipping experience was great and the look and quality of the materials are great. The comfort, however, was very disappointing. The seat cushion, which is just one long cushion, is very firm. I appreciate firm, but the trouble is that the back cushions are completely filled with down and very slouchy and soft. This made for a very bad combination that after day one made my back ache. The seat cushion is also very wide, almost the width of a single mattress, so I was constantly having to adjust and try and prop the cushions up. Eventually after several days of immediate pain when I sat down I had to begin the return process. This is where things got very unfortunate.
The Sven comes in an absolutely enormous box. One that is impossible to store unless you have a large home or garage, which I do not. My small San Francisco apartment made it impossible to keep the box. So, when I began the return process I had a rude awakening when I realized I was going to be charged both my shipping fee, and a $168 re-boxing fee. The shipping I could of course understand, but the re-boxing was just such a massive disappointment. I reached out to Article directly and have not heard back. Sadly this has tainted my entire experience and I will certainly not be recommending this company to others, and hopefully helping people pause before they purchase.
Since writing my initial review I received a reply back to my inquiry to customer service regarding the repackaging fee. The fee is going to be waived and I have to say I have likely never received such personalized customer support. While this couch was not right for me, it has worked for hundreds of other people and I will absolutely use Article again in the future!”