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Rating 2/10

We've ordered several things. Two guns broke, so we got the required RMA# and sent them for repairs on June 1st. First they said they could repair one gun and said they couldn't repair the other because it wasn't purchased there. I had them look up the fact that the second was indeed purchased there on a different date. I was told they would call me back with the total $ for repairs. After waiting more than a week, I called to check and was told they had called me with the amount (they had NOT). I was told the $ for the first gun and that I would have to send the second gun back to the manufacturer for repairs. I paid the repair fee. Waited. Called another week later and was told it was being shipped out. That was 10 or so days ago. I just called again, and this time was told "It's being repaired and will be sent on Monday." I have no idea what is really going on there, but I'm doubting we will ever see our guns again. Plus, several times that I've called, I've had to wait on hold for OVER 20 minutes in order to speak with a customer service rep. We will never order from them again. They need to improve their customer service/repair dept. dramatically. To clarify, they received the guns for repair the first week of June and it's now July 9th and it has yet to be fixed - even though I've twice been told it was done.

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