“I did a lot of research before selecting a company to move my goods from Texas to Spain. ShipSmart had the best reviews. I called them (as well as corresponded via email) to ensure they would be able to pack, crate, pick up, and store my goods until I was in Spain with a permanent address for them to ship my goods to. This experience has been a complete NIGHTMARE!!! I was told by ShipSmart that the only documents they needed from me were copies of my passport and my residence visa, which I supplied. Once I got to Spain in April, their agent in Madrid contacted me with a litany of document requirements. I realized I would not be able to fulfill all of the requirements until I got the required notarized document from the U.S. Embassy stating I had been a resident of the U.S. for the previous 2 years. I applied for an appointment with the U.S. Embassy in Madrid, and the earliest available was June 23. Additionally, Spanish customs required my residence card, which I would also not have until June.
I contacted ShipSmart and asked that they NOT ship my goods until I had my documents in order. I received an email on May 1 from ShipSmart stating they would NOT ship my goods until I contacted them.
On May 27 I was contacted by ShipSmart's agent in Madrid, telling me my goods were in Valencia, Spain, and I HAD to provide all the documents required or else I would have to pay customs' duty on them. I reached out to ShipSmart, only to be told that they had done their job, and now wanted full payment. Their billing agent has contacted me at least 6 times, and also LIED to me regarding why my shipment was being held up by customs. She told me ShipSmart had fulfilled their obligation.
ShipSmart's agent in Madrid has now informed me I need to pay a minimum of 1000Euros to the Spanish customs to have my goods released.
I am so incredibly frustrated, with no one to help. Again, I am living in a nightmare because ShipSmart did not do their job.”