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acoffeeguy

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5/5

Quick pay on insurance claim

I was mildly injured while traveling in Ireland and seen by an emergency room doctor for an ultrasound and some other tests. The total out-of-pocket was about US$500, mostly for a one-time admitting fee to the ER. I kept all of the admitting paperwork, test results, receipts (of course) and doctor's referral, which were scanned and submitted as a claim upon returning home by email. I received an automated confirmation of receipt and nothing else... until about two weeks later, when a check arrived for the full amount less a small deductible. There was no other communication, like "we're processing your claim," or "your claim has been approved," which was odd BUT a check is a far better message! It was fast and without hassles. I was impressed and glad to continue carrying the policy annually.


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