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Rating 10/10

I ordered an Intel Q6700 Core 2 Quad 2.66ghz cpu from Digiconcepts, but only after I contacted their customer support to help make sure it was the correct processor. From day one, DigiConcepts treated me like royalty. The shipping was fast and free, there was no tax even though I live in the state where they ship from, and the customer support rep, Lori, was quick to respond and very friendly. After ordering the chip, she was quick to offer some accessories to help me with the install of the new chip, which was a very nice touch. She kept me informed of the status of my order the whole way through delivery to my house. Once the chip arrived, I had some concerns about it that I had expressed to customer service. She was very quick to respond again, even after normal business hours, and went above and beyond the call of duty to make sure I was satisfied with my purchase. Her comment: "We treat our customers like family" and that is exactly how I felt. If you want to experience exceptional customer service, from an exceptional company, you need to experience Digiconcepts. I will definitely be doing future business, as I know I will be taken care of here better than most companies. I truly cannot say enough about how blown away I was with this company. Lori and Digiconcepts, if your reading this, keep it up, you're doing it right.

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