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Rating 2/10

Customer service is horrible and cares not for the customers needs

I ordered a part for a machine that we needed right away to get it back into production. I ordered it next day shipping expecting to get it the next day. When it didn't arrive i contacted live chat to find out where it was. I was told there was a 1-2 day warehouse processing time, which was not made known to me at the time of order. I asked if they could expedite the order as i had a machine that was down and needed the part ASAP to get it back online. They would not even try.. just said the processing time was "standard". I am very unsatisfied with their lack of willingness to help. If you need a part with a fast turn around, Newegg is not the company to go with.

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