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All 1 customer reviews

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BBO Poker Tables


I purchased a poker table and a dining table top in August 2015. The initial delivery had damage to the dining table top and the armrest. I followed the BBO Poker Tables instructions on how to deal with damaged delivery items and did not accept delivery for the dining table top. I unfortunately did not notice the armrest damage until I assembled the table. I let BBO Poker Tables know right away. They sent me a second table top and armrest replacement without any hassle. Unfortunately, Estes, the company they used for delivery (who likely was responsible for the damage for the first delivery) could not find my second delivery. Apparently the truck had gotten in an accident and they had to claim all the goods on the truck through their insurance. Estes had called and told me they would be delivering my order 2 times over a 2 month period and they never showed up. That was two additional days off from work where I never received the order and they never bothered to call to tell me they weren't coming. I was quite frustrated. I informed BBO Poker and they tried to get to the bottom of this and after one month they just sent out another dining table top and armrest material. They also sent me a complimentary clay chip set for all the delivery issues. BBP Poker was amazing throughout the process. Even though they were not at fault for almost a 10 week delay in receiving my replacement order they took responsibility for the issues caused by the delivery service that they had contracted with. I was quite impressed by their service. If for some reason I decide to buy another table I would definitely purchase from them again. I would highly recommend them to others who are looking to purchase a table from them as they have superb service and the poker table is very high quality. Although it took a total of 3 months to get everything sorted out due to delivery company issues (Estes is horrible, they do not care about the customer's time), I am very satisfied with the craftsmanship of my table and how BBO Poker Tables handled the issues.

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