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Vartan-18313

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1/5

My Worst online ecommerce experience

I bought a Chromecast Ultra from Google Store. They sent me a tracking number the next day. The tracking number was just a created label.
After 3 days I contacted them about the status, and since there was no movement, I asked them to cancel the order. So I waited another 4 days till the estimated delivery day ended. At that point even there were no movements in the tracking number. So I called them again to cancel the order, and the rude customer service representative who interrupted me very rudely, told me that he can not cancel the order. So I called my American Express and disputed the charge. I've already bought the device from a local store and I m very happy with the device. But I don't think I will buy anything from Google's store directly. This was my worst eCommerce experience.


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