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Sam's Club

1/5

Sams Club Shipping Charge Ripoff

Wasted 45 minutes with online chat trying to get an explanation of why there is a shipping charge on a large multi-item order. Conclusion was only one item has free shipping. This is pathetic. Just compare the free shipping offered by Amazon and Costco and far superior service and communication. Just like the physical Sams Clubs, the online service is third rate. Their chat screen actually closes the Cart screen and if you hit the back button you lose the chat stream! The physical stores are being killed by Costco. If it wasn't for the 'Food Stamp brigade' Sams would close pronto. The Costco close to my local Sams Club is always jam-packed, while the Sams is always empty with the worst service in retail. Sams management are asleep at the wheel.


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