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Track-Addict

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Rating 2/10
1/5

Lacks everything a good online business should have

First of all, even 1 star rating is too much for such a badly run business.

Ordered a product, waited 3 days, received no updates regarding shipping. Called in to follow up, and was told that they would email me the tracking number.

They emailed me saying that they couldn't locate the tracking number but the item is on its way, and not to worry.

Waited another 4 days, so now it is total of 7 days, no tracking number, no sign of a package. Called back, was told a completely different story plus on top of it had to deal with a very rude customer service representative. They said the item was out of stock from the manufacturer (since they drop ship and don't hold any stock themselves), and it would maybe ship out after 2 days then take another 5-6 days to receive.

Asked them to upgrade the order to a 2-day shipping at no charge to me, since I urgently needed this item, was told that they would lose money on the order.

I even played nice and asked if they can find me another part of the same category from the same manufacturer, but I realized I would just be wasting my time since they are not competent enough to even do such thing, and asked them to cancel my order. Ordered a similar product from another online retailer.

You can find the same products, at the same prices everywhere else on the internet, don't be fooled by all their marketing ploys saying they've been seen on TV, and they have great ratings. Order your products from another place and save yourself the headache, hassle and the time you will end up losing.


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