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Rating 10/10

I'm writing on the Canadian end. I ordered over 2,000.00 of equipment from The Apple.ca store which was wonderful, from the sales, to follow up to shipping, everything was seamless. I've purchased both from their Canadian website and Canadian retail stores. They were knowledgeable and helpful in both. I highly recommend them.

Rating 2/10

I would not recommend this business for purchasing a computer. I found the sales help ok, but the follow up was poor to say the least.
I purchased over 2,000.00 of computer equipment at one time on the phone.
I did receive about 7 different tracking numbers with no estimated shipping time whatsoever. I had to flag down the sales person for any additional info, and his response was scant. I literally had no idea of when the equipment would arrive until 12-24 hours before delivery.
When I came home to find the computer delivered and left outside my door without a signature and appalled by the lack of follow up I simply didn't want to take the risk to wait for the other orders to arrive. I immediately cancelled the rest of the deliveries requesting return to sender. It took hours to cancel the other 6 tracking numbers and track down the two shipping companies. I did request a refund. It took 3 weeks to process.
When I wrote the customer service about the experience, they never responded.
The only response I received was a negative email from the original salesperson who originally took the order.
After getting the refund, I reordered everything from the Apple.ca canadian website.
Unlike CDW, the whole process was seamless and made me realize how inefficient the previous CDW experience had been, for something that would be a basic standard service for most computer companies. The initial sales help was fine, but, clearly this company needs to review their shipping protocol and follow up-a true disaster. I have no connections to this company nor am I asking the merchant to get back-they were already given the opportunity for customer service feedback. I just want to make sure I can prevent the same thing from happening to others.

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