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TonyDeMarco

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5/5

I purchased a NAVI 2 module for my Power Acoustik stereo/GPS unit from Jerry of Lightning Audio in Fountain Valley, CA. I was having problems with the module in that I could not put a house number for the street. I contacted Power Acoustik and talked to a Chris about the issue I was having. He was on the phone for at least 45 minutes or more. He was not able to help me and suggested that the unit may be defective. He recommended I contact Power Acoustik Returns department to request a RMA number so I can send the unit in under warranty to be repaired/replaced. This I did. I have not heard from Power Acoustik in over two weeks so, I contacted them and wanted to know if they received the item. After a few minutes or so I was told item was received. The individual gave me the RMA number for future reference. I contacted Jerry of Lightning Audio and explained the situation to him. He immediately said he would help me on this. I gave him the RMA number and he said he will go to Power Acoustik since it was only about a 20 minute drive for him. He told me he will go there tomorrow, Tuesday, 07/30/2013. Jerry did not have to do this. He is going out of his way to help a customer.


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