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Tim-45236

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Rating 2/10
1/5

Nighmare Customer "Service"

RUN, don't walk away from Lorex! If I could give zero stars, I would.

I bought an 8 camera 1080p system. The system arrived with only one power supply for the cameras instead of the two it requires. When I called tech support it was a horror show. Besides being almost impossible to understand, first I was told they would have to generate a tech support incident number which they would email to me. When I got the email, I was supposed to reply to it with a picture of the package they sent me. After sending the email, I was then supposed to gall them. I waited all day for their email to arrive. It didn't show up until the next day. I then emailed them the picture they wanted & called them. They said they couldn't find my email. I resent it 3 times & they still couldn't find it. Finally, they gave me an alternate email address to send it to. The next day, I got all the notices of undeliverable email in my inbox. The reason given was that Lorex's mailbox was full. Later that day I got an email from Lorex stating that they had gotten one of my emails & my cse was now being handed up to "tier two" & I'd be heading from them in 3-4 days. All this for an effing six buck power supply!

Two days later, I finally get a chance to unpack everything, set it up & test it out before I begin the installation. Imagine my disappointment when I plug the first camera in only to find it's a GLOW CAMERA! Nowhere in any of their literature do they mention these are ancient technology glow cameras. Just what I need, a ring of red lights around every camera to advertise to everyone there's an active video monitoring system & where all the cameras are located.

I'm returning this system for a refund!


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