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Rating 6/10

Decent chairs and customer service.

Office chairs are expensive, and Madison specializes in refurbished chairs and a fraction of the cost for a new chair. Solid business model, and I knew that I wasn't going to get an original, like-new chair for 85% off of retail, but I took my chances with them. My chair arrived 3 weeks late, but was well packed and looked new mechanically. However, the fabric is noticeably lower quality than the stock OEM weave and the chair padding was not up to OEM par either. I've used this exact chair at my company for years, and I know how it should look and feel. Not worth the time, cost, and hassle of returning, and for the price it is not a bad chair per se, but had I seen this in person first, I probably would not have purchased.

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