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Rating 2/10

Home Depot online shopping is the worst

I ordered a medicine cabinet online. The mirror got broken in shipping. Strike 1. I went to email them that I wanted a replacement. The email they use to contact me is a no reply address so they clearly don't want to make fixing issues easy. Strike 2. I called the 800 number and the automated attendant doesn't understand English. Easily the worst system and all auto answering systems are a huge middle finger to a customer. Strike 3.
Shopping in a Home Depot store has been a generally good experience for me. Their online operation is the worst online shopping experience I've ever had. They should just shut it down, fire the idiot in charge of putting together such a terrible customer support plan, and start from scratch. It is a train wreck.

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