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e.g. Such as Newegg | browse by category or see best/worst

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Rating 2/10

Usually Good, Lately horrible

I made a simple purchase and paid for next delivery. Only 1 item got delivered the next day, when I called customer care they blamed it on the warehouse and putting the solution on me. Very Condescending and rude the lady offered to reimburse the next day shipping fee and for me to wait until they got their logistics together. Manager never contacted me after explicitly saying she would check on it, and the next day Tom from Chat with us decided to not submit the return request I asked for. The ONLY useful person was Skyler J, Chaparro who submitted the return request and was very amiable and nice through out. Extremely disappointed in Newegg customer service. Please do not blame the customer for inside logistics issues with third party warehouse and do not repeat what you think is a solution to the customer. We are not dumb and saying its a warehouse issue is not a solution. Something so simple handled so wrongfully. Will make my purchases elsewhere from now on after being loyal for 3 years.

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  Newegg.com (USA) Rating 2/10

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  Newegg.com (USA) Rating 2/10