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Signature Hardware

1/5

They can't resolve the simplest issue. "Non existent customer service!"

I am a contractor I bought a $3000 vanity and top (not worth it cheaply made). It came with a few minor scratches on the hardware, and a drawer front and one of the soft close drawer glides wouldn't pull the drawer closed. I simply requested a touch-up kit and two replacement glides. There answer was we don't have replacement parts, We can offer a discount (your on your own) or total replacement (have your job sit for 6 more weeks). Really! Its not worthy of a total replacement or I would have requested that. Now I have to math the color myself and track down the hardware and order it. Its ridiculous to not offer replacement parts for little issues. Terrible customer service.


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