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Rating 2/10

No delivery!

I ordered a sun shelter for the beach for the grandkids and was told it would arrive yesterday. After LL Bean shipped it with UPS it was turned over to the Sure Post delivery by the post office. Because this is a summer home the post office doesn't deliver. It is now sitting in a post office two towns away on the Cape and customer service says they cannot intercede once SurePost has the package. So it will get sent back to LLB and we can reorder it. Really??? after the vacation is over?? This is not the company it used to be and REI, EMS and Sierra Trading Post can easily equip me with anything I need. Goodby LLB.

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