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Rating 2/10

Newegg service is worse than horrible -- it's insulting!

I purchased a used dell computer from Newegg for overnight delivery. It arrived a week later and the hard drive was defective so I returned it. They acknowledged accepting the return, refunded the original shipping charges and said I would be refunded the cost of the computer within 4-5 business days. It didn't happen so I opened a dispute through my credit card. So far it's been over two months and Newegg still hasn't refunded the money. I contacted the credit card today and found out the dispute is being escalated because Newegg claims I agreed to go ahead and let them keep money even though I'd returned the computer and they agreed to me they would refund it. Obviously, since they have no evidence -- in fact evidence to the contrary -- that'd I would let them do this, I'll eventually get refunded my money. But I've never had this kind of problem with a legitimate company before and I highly recommend anyone considering it avoid doing business with them.

posted Apr-05-2017

A rep from Newegg.com (USA), ,has responded

“Hello StephenWebb,

Thank you for taking the time to post this review and we are very sorry to hear about your return experience. After reviewing your account, I do see that you are being assisted through other contact channels. If you have any further questions regarding this issue, please email us at wecare.resellerratings@newegg.com.


Matt (Newegg_Support)

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