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Rating 8/10

I wanted to share my experience ordering from Hobby Warehouse. I placed my order on 12/15 and paid promptly with Paypal. I’m used to getting an immediate order confirmation e-mailed back to me and was worried when I did not have one by 12/19. I realize there was a weekend in there but I sent an e-mail to them on 12/19 just to check if they received my order. I also tried calling their customer service line and only got vm. I did not leave a message.

I then started looking at the reviews here and got alarmed. Worried that I too would have similar difficulties getting in touch with anyone or that I would never get my order (Parkzone P-47 airframe). I too Google Earthed the street address and like KIMBLE29 below I got worried when I saw it appeared to be a deserted gravel pit.However I did some more research and discovered that there are actually commercial underground warehouse facilities there. Pretty neat use of old space! I was still worried though not being able to connect with anyone at Hobby Warehouse.

On the 20th though I received an e-mail confirmation that my order had been processed and on the 21st received a shipping notice e-mail with FedEx tracking number. Neither of these e-mails appeared to be a response to my inquiry on the 19th, but I was cautiously optimistic that I may in fact receive my order.

I’m happy to say that I did get my Parkzone P-47 on the 22nd (two days in transit!!) and it was double boxed and the items were in perfect shape. I’m going to rate them favorably as my experience was pretty good. Would have liked a bit better communication and would have welcomed a live person when I called Customer Service. VM is scary. But I wanted to be sure I posted my good experience. I would consider doing more business with them if I saw more reviews like mine. I hope they keep up the good work, they’re prices on some items are competitive.

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