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Rating 10/10

Received damaged product

I ordered 8 of the 27 gallon bins for storage. I received them in a very damaged box. Due to shipping. I called Home Depot they sent emailed me a return shipping label for free of shipping. But when I got to The UPS Store with damage box they would not take the bins they wanted me to find boxes that weren't damaged to put them in to return to Home Depot. I did not have boxes big enough so UPS said that they could sale a large box for $24 to return the bins, but I feel that the boxes shipped to me were very damaged and had big holds and torn open. So why should I pay for the boxes. After calling Home Depot and telling them what happened. Home Depot gave me credit for the Bins. I had to throw away the damaged bins, they were so badly damaged. Invoice slip was missing. The UPS Store on Parallel in Wyandotte County Kansas, out by the legend did not try to help in any Kind of way. I've been doing business with the UPS store for years, never will I do business with them again. Home depo did refund my account and I really appreciate that. The Home Depot had my back. Very good customer service...Thank you home depo..

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