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Trouble with promo code

I was ordering two (2) monitors that Newegg had on sale with a promo code for $10 off. When I entered the code I got an error message at checkout stating "The item(s) in your shopping cart does not qualify for the discount with the promo code EMCPSPV26 you've entered. Please check again or contact customer service." I contacted Customer Service and Cristal was able to get the promo code to work although not online she had to take the order over the phone. Thanks Cristal for your persistence in getting the promo code to work!

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