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Sethius

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Rating 2/10
1/5

Horrible customer service and extremely slow.

This was my third and last order from Supplement Warehouse. To their credit I had no negative experience with the first two orders, except that shipping times were a little slow as compared to other retailers, but for the price they offer (price match) I could wait a few extra days. However with this previous order I will never order from them again. I placed a single item order on a Saturday with the expectation that it wouldn't process until Monday. I waited until Thursday to check the status of the order and to my surprise it was still labeled as "In Processing". I patiently waited until Saturday to check again. After seeing the same result I decided to call the customer service desk. I sat on hold for 53 minutes before I spoke with a Rep who simply and rudely explained to me that they have up to 10 days for processing and that my order would be processed that week, then ended the conversation. On the following Monday after still no update, I sent an email to the helpdesk team, to which they responded that my item had been backordered, no big deal, only there is no way to tell this from the website, no one informed me after 8 days (6 business days) that this was backordered, and after an hour long phone call and 15 second conversation, the lovely customer service rep didn't bother telling me this. Per the request of the email I responded and asked to swap out the flavor I ordered for another one. After waiting 3 days for a response that I never received I decided to call the customer service phone number again. After only a 38 minute wait this time I got through and was told yes this product was back ordered, and I could exchange the flavor. After making an exchange request and placed back on hold, I was informed that there were only 3 flavors in stock, all basic and not what I wanted. Not wanting to wait any longer for my now 2.5 week old order I made a decision and was told that it would ship out later that day. The following day to my surprise I did receive shipping information, unfortunately it is suppose to take 7 days to arrive. Was I in any way compensated for my trouble? No. Will I ever order from supplement warehouse again? No. They have a great price but some things are just worth the money, in this case, its satisfaction. If you want to be satisfied with a purchase and experience do yourself a favor and order from someone else.


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