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SAMaine

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West Elm

5/5

Bookcase arrive quick and in perfect conditon

I purchased a final clearance Sohm bookcase at the end of Nov 17 2017 It said delivery was 2-4 weeks. Within a couple of days I had an email saying it was ready for delivery. I called and set a delivery date for Dec 5. I did not have a long phone hold time like others said but I did call early in the AM on a weekday when I felt I was most likely to get the regular full time staff (vs Christmas help). A couple of days before delivery I got a call with a 2 hour window for delivery. On delivery day they called me and said they were running early--I was home and glad to have them show up ASAP before it started to rain. 2 men delivered it and set it up. They even leveled the feet so the unit was perfect and took the trash. The bookcase is super well made and I love the unique look. I did have to pay $200 for delivery as it was not available for pickup at my local store. I did find that annoying. I am completely happy


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