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Tower Hobbies

1/5

Shipping slow and followup service poor

Ordered a copy of Realflight from them. Site advised 7-14 day expected delivery.
At 21 days, with no delivery, contacted them, and was advised I would have to wait up to 45 days before they would do anything more about it.
No tracking number on international delivery. Can't follow it up. Can't hunt it down. Useless idiots.
When advised I needed it within 30 days, was told if I disputed through Paypal, would receive no further follow up service from them, and would never be able to shop their again. They actually put this in writing!
If this was an Australian store, they'd be at Fair Trading for breach of the law. Unfortunately, they're not.
I guess they think they can do anything they like, as it's too hard for international customers to complain.
Surprising how their Facebook page has a lot of complaints, but somehow still generates a 4.4/5 very high star rating, yet here it's all negative. Sure, they don't screen their reviews there!
Would never shop their again. Wish I'd ordered locally, and paid for good service, instead of dealing with monkeys who have none.


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