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Rating 10/10

I am a researcher by nature. Everything worth doing or buying is done with a great deal of research on prices, satisfaction, reviews, quality, etc etc. I put a lot of research into finding a company to buy my engagement and wedding bands from. Since I already had my diamond I needed to find a company I could trust to sell me a quality setting without horrendously overpriced jewelry and who would be knowlageble and yet personable enough to really make me feel at ease and confldient in them and my purchase. I must have called Emma Parker a half dozen times prior to even placing my order just to ask questions as well as decide if they were the right company for the job. After all, this was going to be something I would have for the rest of our lives. And as always the staff was more than happy to personally answer any questions I had, if they didn't have the answer (which was a rare occasion) they got it and called me back. When I did finally place my order with Dan, both my husband and I felt confident in his and Emma Parker & Co's ability to help us materialize this ring which needed by our request specific prongs put on it. The ring came out BEAUTIFUL. The entire process, which can be so overwhelming and intimidating, we felt at ease and are SO glad we chose Emma Parker and Co for this important investment of ours, which now sits on my finger. Dan also was nice enough to work with the manufacturer to have my rings shipped to me overnight in time for Mother's Day, this is not standard of customer service, this is exceptional customer service that you would never get from a large scale competitor. Thank you so much staff, especially Dan! We are Emma Parker & Co customers for life.

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