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RStanton14's Avatar

RStanton14

Location: Oregon | Interests: Home Theater | Occupation: Accountant
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Rating 10/10
5/5

I have actually purchased two TV warranties from this company. Their prices are excellent and the claims process for my first Samsung TV that I bought from Best Buy was good. I bought the TV from BB but the warranty through DTVExpress. Thinking about warrantying my Tablet with them but have not decided. Anyway, the Samsung TV repair process was very easy. Just called a 1-800 # that was listed on my contract, the customer service was easy and responsive. I would recommend them. Retail stores are a pure ripoff when it comes to warranties. Getting the warranty from DTV allows you to go out there and get the lowest price possible on your TV.


Rating 6/10
3/5

I would say their prices are some of the best. Usually though there is a little "extra" salesmanship to try to get you to buy something else. A little pushy. But they usually have a good selection of products in inventory.

henryp's Avatar
posted Aug-31-2012

A rep from B&H Photo-Video, henryp,has responded

“Thank you for your order and this feedback. We regret your dissatisfaction. There is never, at any time, any, "'extra' salesmanship," because it is antithetical to our business. We do not pay commissions and do not conduct sales contests designed to boost the number of sales or their dollar value. Our sales associates make suggestions and recommendations based on their technical expertise and on each sales associate's individual conversation with each individual customer.

--
Henry Posner
B&H Photo-Video”


Rating 4/10
2/5

Like Joe below I have found the customer service when buying something from VA to be good, but the post purchase customer service if you have a problem is atrocious. My issues were also with a return of an Epson projector. It was a very slow process and I had to jump through more hoops than I should have.


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RStanton14's favorite stores

  DTVExpress.com Rating 10/10
  B&H Photo-Video Rating 6/10

RStanton14's Stores Reviewed

  DTVExpress.com Rating 10/10
  B&H Photo-Video Rating 6/10
  Visual Apex Rating 4/10

RStanton14's Least Liked Stores

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