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Rating 2/10

May be a decent company, but I felt so uncomfortable with them I ended up canceling order. Which I can't recall ever doing in the many yrs I have ordered online. Here is why. As a business professional I try to be very fair when dealing w/ vendors so I do not say these things lightly.

1.Was told after the order I would have to call to verify order. It was automated. My only problem with this is it should be known upfront. This delayed order because I didn't see the notice right away.
2. I was not notified of a problem with my card - They just kept trying to run it through. My cc company had apparently locked it because this account had low activity. Altho this was after a large transaction somewhere else that went thru. Had to call a matter of fax to find out, which took forever on hold w/ spotty conversation. At one point the 2nd guy getting on the phone says how he doesn't want to talk to another customer as he gets back on phone. Finally said there was a problem and wanted a new cc number.
3. The claison.com site is totally insecure and appears to store entire personal info/history with NO encryption and easily web accessible. With identity theft what it is, they seem like a walking law suit. This is the same companies' domain, but they do not allow deletion of acct or way to contact them other than formmail. I sent email to them twice asking for my acct info to be removed since I couldn't do it. Very nicely explained my concerns etc. Was totally ignored. My account info is still online and I got spammed twice from them. They don't let you unsubscribe from the list either. These things may be simple oversights, but they do not appear professional and send the "creepy factor" thru the roof for me.

Rating 4/10

Do have some hard to find items, but store is hard to search and their 2 sites have different items. They also charge very high shipping. 10$-$11 on an order of $18-$20 dollars for ups ground.(4lbs or less) Their item prices are ok. There was no processing delay.

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