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Rating 2/10

On a tight budget I ordered my Fiancee's wedding band from overstock. I saw a band that looked nice and would go well with her engagement ring. So I thought. After receiving the item which took days to arrive...I opened it and was completely dissatisfied. The ring looked nothing like picture and was so small. The stones were barely visible and the ring was so tiny and thin that the engagement ring would completely drown it out. You may as well wear the engagement ring alone if you had seen this band. I quickly went onto my account and placed an order return and refund. Their shipping label cost more than what it would cost me to ship it back on my own so I sent it back via USPS. After nearly two weeks before they claimed they received the item I got an email stating they opened an empty box. I contacted them immediately to dispute the issue. They told me I mailed them an empty box. I laughed and asked them why in the hell would I send back an empty ring box for a refund? They began going back and forth with me claiming I may have mistakenly forgot to put the ring in the box before shipping it to them. WHAT IN THE HELL??? WHO WOULD DO THAT??? WHERE ELSE WOULD THE RING BE?? ITS NOT AT MY HOUSE! IT'S NOT ON MY FIANCEE'S FINGER!! MY WEDDING IS A MONTH AWAY AND I NEED A NEW BAND AND MY MONEY BACK TO GET ONE! After two weeks of going back and forth with them on this issue dealing with a "SUPERVISOR" by the name of MARK H. he argued with me saying I sent them an empty box and would never receive a refund. I filed a claim with the Postal Service. The nice woman assisting my claim went out of her way to get images of the boxes as it went through the mail system all the way back to Salt Lake City. I had tracking info so they were able to track it down thoughout the shipment. After USPS sent me a letter confirming that my item was still in tact during shipment and was never tampered or broken open I faxed it over to Overstock. THAT SUPERVISOR MARK IDIOT had the nerve to tell me that was a big waste of time because the fact still stands I won't receive a refund for an empty box!! ARE YOU KIDDING ME!!! That was hundreds of dollars down the drain!! AND THERE IS NOTHING THEY COULD DO! I ended up having to spend more money to purchase my fiancee's wedding band from somewhere else and still didn't receive a refund. I have taken it up to corporate but at the end of the day they are swindlers!! I SENT THE RING BACK and I KNOW IT! MY FIANCEE KNOWS IT! THE USPS KNOWS IT!! GOD KNOWS IT!! But they basically told me I was liar and never sent back the item but an empty box in hopes of getting a refund. If that is not the lamest thing I've ever heard in my entire life!! NEVER BUY FROM OVERSTOCK!! THEY ARE A LOAD OF CROCK!! I HOPE THEY GO BANKRUPT AND GO OUTTA BUSINESS!! THIEVES!! My money is going to hurt me a lot more than it's going to hurt them!! ASSHOLES! I'M DONE!

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