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Rating 10/10

Fast turnaround with great prices - pity about the delivery

Received my laptop on Tuesday finally. It'd been ready for a week already - PC Specialist turned the whole thing around in 2 days and then sent it out for delivery with DPD. It would've meant arrival on a Tuesday and no-one is available that day typically. So I rescheduled for Friday when I WFH. DPD however texted me at 2pm that day to say that it would now be delivered on Saturday and the reason given was "Unexpected Delay". I was livid! I phoned PC Specialist directly and they contacted the courier - turns out DPD had been "flooded with parcels". Considering I'd been out at lunchtime and seen DPD vans running around my area, I didn't buy the story at all. PC Specialist did their best for me, DPD however failed them.

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