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OrangeYellowYak-...

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Rating 2/10
1/5

Don't use this company

This company is a scam. i cancelled my order within minutes of placing it. Received a fake service department reply, stating that since it was over 24 hours since I placed order, they would not refund my money. Their response is attached. Every 'reply' link on the email was either broken, or it pointed back to their homepage. There is no way to carry on a dialogue with their service department. I have disputed the charges with PayPal and will probably eventually get my money back through Fraud Department with PayPal, but it's been a nightmare. Avoid these people at all costs.


Rating 2/10
1/5

terrible, non-existent customer service

i NEVER post bad reviews. EVER. but felt obligated to do so because of my experience with this shop. so, i placed my order. got a confirmation of payment, but never a shipping confirmation. waited a couple of days, registered on the website in hopes of seeing my 'order tracking'. didn't work. emailed them. called them. left a message. online chat was never available ... every day that i checked. i NEVER heard a word back from these guys. in the age of excellent & on-point customer service from companies like sweetwater, reverb, and even amazon, this is just unacceptable. here's the crazy thing: the order showed up a few days later and even appears it was shipped on time. but with NO customer service, no order tracking, and absolutely NO communication from this shop, i had no way of knowing that. i had literally started doing research to see how i could cancel/reverse my order through paypal because i was worried i'd never see my order...or it would show up in 6 weeks. it's a shame b/c their prices are great...but unfortunately that doesn't make up for the bad experience i had with them. i would avoid this shop until they learn the value of communication and customer service.


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