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Rating 10/10

Standout Customer Service

I pre-ordered a high end laptop from them about six weeks ago, as I have never owned a high end desktop or laptop before, there were many thing that I have never heard of. Donald walked me thru the entire process and patiently explain the many terminology that I was unfamiliar with, such as, "delidding", and "vapor chamber". He also advise me not paid for things that I don't need, like a 1 year dead pixel warranty when a 30 days warranty is all I need. Donald also refer me to a laptop forum and the names of people there to help me optimize my laptop once I received it. There are some good companies out there, but I would put HIDEvolution among the top 10% of those company.

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