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Rating 2/10

Customer Service Sucks!!!

I ordered a CD Magazine 3pk for my old Pioneer CDP. A $40 order of no consequence and everything went smooth.

Now Fast forward to the present. I'm in the market for a new set of headphones. I settle on the Sennheiser HD650 and search for the best price. That leads me to Amazon. No surprise there. J&R an Amazon "featured merchant" and most importantly an authorized reseller of Senn products has a sweet deal for the HD650. I read the return policy for JR, both at JR.com and Amazon. The return policy is vague and there is no automated procedure for processing returns like you have for Amazon shipped products.

So, being the cautious type, I zip out an email to JR through their Amazon email form asking about their return policy. I receive a conformation email notifying me that they have received my email and will respond promptly. Three days go by still no response. I send another email. Same automated "we received email" message is sent. A couple of days pass. No response. I send another email using the form on their own website. No response. Are you seeing a pattern here.

Their return policy is full qualifiers and BS. Apparently unlike Amazon and Newegg you have to call them and let Pontius Pilot grill you on why you want to make a return.

This company has had issues with customer fulfillment and service before. Read through the thread from Head-fi.org below and try not to cringe. Supervisor "Grace" on page 4 of the thread is a real treat.

Anyone want to buy an empty box?

The Head-fi.org thread is #195375 and titled "Just received an empty box from J&R instead of Senn 650s..."

Here's the link: http://www.head-fi.org/forums/showthread.php?t=195375

Rude people IMO. Phooey on them.

***Update 01-08-2006***

Finally, six days after my last email I receive a response to my question. Did they have a week long News Years Eve hangover? They answered my question but the wait was unacceptable IMHO.

Rating 2/10

I ordered the 'One Touch Multimedia Selection Switch' so I could switch back and fourth between my headphones and speakers.
The Good: My order was deliver after only 3 days. The Bad: The switch is complete garbage. The input cord is half as thick as my the one for my ALTEC speaker setup and my Sennheiser Headphones. You have to jack the volume up to hear anything. And the headphone jack is totally screwed up.
The Ugly: No return instructions on the invoice slip. No online return processing, can't print out a return slip or email for an RMA. Must call 1-800 number and play Simonsays. And for a $10 dollar item I had to $4.55 to ship it here and have to ship it back for at least as much.
And they will not reimburse your shipping charges.

So I have to spend $9 in shipping to get a $1 dollar refund. No thanks. In the garbage it goes. Lesson learned.

PS their replacement PC Power cords are cheap junk too.

Rating 10/10

Pleasantly surprised. The previous review had me concerned but I received my order in three days and product was as advertised. Footsmart is also a merchant at Amazon.com and currently has a 83% lifetime ratting.

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