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Lorex Technology


Not happy

After 8 months I started loosing the cameras one buy one so when only one out of four was working I called customer support / tech support. 5 day later after several calls the determined the cameras were not working. So Now I have to call back customer support and jump through hoops. First problem is you cant understand them nor they you. I asked to switched to a US customer service and they informed me they have none I asked where they were they said Columbia and had no other number. I asked if they have a corporate number they said no, but how ever they told me there company was in Canada. Ok so we had over an hour very hard conversation finally they switched me to another person on hold for another 40 minutes and got disconnect. In short worst customer service encounter I have ever had. I don't know if they are try to dissuade you from returning the camera or they really are that incompetent . Never again.

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