The customer service benchmark that every company out there should aspire to
“Spending a large amount of money on a high end system is a big decision. Choosing the right retailer to partner with to make the purchase is crucial especially if you're shopping internationally. There's a lot of trust involved.
I can honestly say I trust HIDevolution wholeheartedly. This review is for my second purchase from them and it's been 6 years apart yet their customer service is still second to none.
When everything goes smoothly it's easy to view a retailer in good light. It's only when things go wrong that the real calibre of a company is revealed and HIDevolution is a shining beacon in this sea of incompetent, unfeeling imposters that promote "good customer service".
They treat your order as if it were their own personal purchase. Ted and his team fought Dell's robotic representatives for 3 months after receiving a DOA refurbished Alienware 17 R4. They kept me updated almost on a daily basis throughout this ordeal and managed to push for a brand new system replacement as well as a warranty extension.
Would I make a purchase from Dell again after experiencing Dell's nonsensical customer service? Yes I would, but only if it is through HIDevolution. It's comforting to know that as an HIDevolution customer you could be anywhere in the world and have someone in the US that cares about excellent customer service in your corner.
Ted, I know I've said this numerous times before but THANK YOU. Thank you for providing international PC enthusiasts with HIDevolution's services. Your work ethic and communication is a benchmark that every company out there should aspire to.”
“Absolutely outstanding customer service. I would rather purchase from FrozenCPU even though other online stores might have the product cheaper. Their selection of products is nothing short of amazing and they also stock their own branded products which are extremely good value.
I had the pleasure of being assisted with Eric J. Downes for any of my queries and he truly is an asset to FrozenCPU. Professional, friendly and willing to assist in any way that he can. He sets the bar of what other companies customer service should aim for.