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Rating 2/10

Horrible Experience with store.sony.com website

I made a purchase of ps3 entertainment bundle from store.sony.com on 11/24/2011 for $199.0+tax. The product has not been shipped to me till date. When I called the sony store customer service, they told me that the product was no more available and that I should cancel my order. Why didnt they tell me this earlier and why are they telling me this after over a week and that too when I call to find out what happened to the order. The same deal was available on many other sites and now the deal has gone from all the sites. They have wasted my time and if I have to buy the product now, I will have to pay over $100 extra. Why should I, its because of them that I was not able to buy it from other sites.

Customer service staff is also pathetic. The lady who answered my call just kept on repeating that the item is out of stock no matter what I say. It was because of them that I could not get the same deal from other sites. The items in the PS3 bundle are available separately on sony store website, so I asked them to ship me those if they are out of the bundle, but she denied. When I asked her to connect me to her supervisor,she put me onto hold for a long time and later told me that the supervisor and manager were busy in a meeting. She would stop answering me many times over the call and put the call on hold for several minutes just to make me disconnect the call.

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