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No follow through on ensuring prescriptions are shipped in time

I have been dealing with briovarx for a few months now, not by choice, because I was told this is where my prescription was coming from. While most of the customer service reps have been friendly they clearly have no solid structured workflows. When I was first signed up with them I had to talk to about 4 different people to finally understand how things would work. Each time I talked to someone I got a different story. Now months into my prescription each month that I need a refill is a nightmare. I gave them permission to automatically send my refills but for some reason they need he doctors approval each month to ship. Trying to get a doctors office to call a pharmacy is another project on its own. I have called each month to ensure my refill is being processed only to find it each month it hasn’t. This month was the best. They called me to remind me it was time for my refill. Great I thought send it out but Insead they talked In circles about the cost (which I had already established and agreed on multiple times). My called ended with my understanding they were working on my order and calling the doctors office. Two days later I call back to follow up with them only to be told my refill hasn’t been set up. Explain to me how they called ME but still were unable to follow thru on their end. They claim they are leaving messages at my doctors office too but the doctor tells me they aren’t getting any messages and it seems once Briova leaves one message they wipes their hands clean and never follow up again. Bottom line, they can’t be trusted to ship out important time sensitive prescriptions.

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