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Nbever

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Rating 4/10
2/5

Cancelled order due to procedural error by Ecomfort.

I ordered two temperature gauges through the web. PaPal was chosen to provide payment. Ecomfort has a procedure to follow to meet the PayPal requirement for payment. When Ecomfort failed to follow the procedure PayPal wouldn't approve the transaction. Ecomfort cancelled my order and stated that if I still wanted the products, I had to send them a check in advance. PayPal said that they would still approve the transaction if Ecomfort would contact them. It's unbelievable that Ecomfort has no regard for customer service and would prefer to put the burden on their customer. I suggest going elsewhere. There are other retailers out there who truly understand what customer service is.


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